Q: Is CERA Jewels' gold genuine?
A: Yes, all our jewelry is made from authentic 916 gold (22K) and comes with a receipt.
Q: What types of gold jewelry do you sell?
A: We offer 916 gold rings, bracelets, earrings, pendants, and other modern gold collections for women and couples. We also provide 585 gold rings and 925 silver gent rings.
Q: Can I buy gold online? Is it safe?
A: Absolutely. Our online store is secure and all deliveries are fully insured, right to your doorstep.
Q: Will the gold price affect my jewelry price?
A: Yes, our prices follow the current gold market rate. However, once full payment is made, your price is locked in.
Q: How do I know my ring size?
A: We provide a ring size guide on our website. Alternatively, you can purchase our ring size measurer, and you’ll get a RM20 rebate on your next jewelry order. It’s a great way to ensure a perfect fit!
Q: Do you deliver across Malaysia?
A: Yes, we deliver securely across Peninsular Malaysia, Sabah, and Sarawak with insured shipping.
Q: Can I customize my own design?
A: Yes, we offer custom-made jewelry. Just WhatsApp us to discuss your desired design and budget.
Q: How long does it take for a custom-made ring?
A: Our custom-made rings typically take 10 to 15 working days to complete after confirmation of the design, depending on the design complexity and current workload. We'll always keep you updated throughout the process, and if you need it urgently, do speak to us — we’ll do our best to accommodate your request.
Q: Do you accept trade-ins for gold?
A: Yes, you may reach out for our customer service 010-400 0080 via WhatsApp. We will guide you the steps for trade-in your pre-loved gold.
Q: How can I contact CERA Jewels?
A: You can easily reach us via WhatsApp at 010-400 0080 for inquiries, orders, or design consultations.