


Everything you need to know about CERA Jewels
Yes, absolutely. All our jewelry is crafted from authentic 916 gold (22K) and comes with a certificate of authenticity and an official receipt for your peace of mind.
We offer a wide selection of 916 gold rings, bracelets, earrings, pendants, and modern gold collections for both women and couples. We also carry 585 gold rings and 925 silver gentlemen's rings.
Yes, buying from us is completely safe. Our online store is fully secure, and every delivery is insured right to your doorstep, so you can shop with confidence.
Our jewelry prices follow the current gold market rate. However, once you make full payment, your price is locked in—so you won't be affected by any future price increases.
We provide a ring size guide on our website to help you measure at home. For ultimate accuracy, you can also purchase our ring size measurer, and you'll receive a RM20 rebate on your next jewelry order!
Yes, we deliver securely across Peninsular Malaysia, Sabah, and Sarawak with fully insured shipping to protect your valuable purchase.
Yes, we specialize in custom-made jewelry. Simply WhatsApp us to discuss your desired design and budget, and we'll bring your vision to life.
Custom rings typically take 10 to 15 working days after design confirmation, depending on complexity and our current workload. We'll keep you updated throughout the process. Need it urgently? Just let us know—we'll do our best to accommodate.
We accept several secure payment methods for your convenience, including FPX online banking, credit/debit cards, e-wallets, DuitNow QR, and selected Buy Now, Pay Later (BNPL) options.
Available payment methods may vary depending on your order and the payment provider.
Yes. We offer selected Buy Now, Pay Later (BNPL) options such as Atome and SPayLater, subject to the payment provider's approval, applicable terms, and payment limits.
For your security, please make sure any bank transfer payment to CERA Jewels is made only to our official company bank account:
Account Name: HWL JEWELLERY TRADING SDN BHD
Bank: Public Bank Berhad
Account Number: 3153533030
⚠️ Important: CERA Jewels will never ask you to transfer payment to a personal bank account or any other bank account not listed above. If you receive payment instructions from someone claiming to represent CERA Jewels, please verify the account details with us before making any payment.
Yes, we do! Please reach out to our customer service team via WhatsApp at 010-400 0080, and we'll guide you through the steps to trade in your pre-loved gold.
You can easily reach us via WhatsApp at 010-400 0080 for inquiries, orders, or design consultations. We're here to help!