At CERA Jewels, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, make a purchase, or communicate with us. By using our services, you agree to the practices described in this policy.
Who We Are
CERA Jewels is operated by HWL Jewellery Trading Sdn Bhd (200901015380). We specialise in 916, 585 gold & silver jewellery and value your trust in us. This privacy policy applies to all users of our online platform.
Information We Collect
When you interact with our website, we may collect your full name, contact number, email address, shipping and billing addresses, and order details. If you make a purchase, your payment information will be processed securely by third-party payment providers. We may also collect login data, communication records, and website usage data.
How We Collect Your Data
Your personal data is collected when you register an account, place an order, subscribe to our emails, contact us via WhatsApp or live chat, or use our website. Additionally, we use cookies and analytics tools to gather browsing behaviour to improve your user experience.
How We Use Your Data
We use your information to process orders, communicate with you about your purchase, provide customer support, and improve our website. With your permission, we may send you updates, promotions, and product launches. We may also use anonymised data to analyse customer behaviour and improve our services.
Sharing of Information
Your data may be shared with delivery partners, payment providers, IT support, and marketing platforms strictly for the purpose of fulfilling your order or enhancing your experience. We do not sell or trade your personal data with external parties.
Data Protection and Security
We implement strict security measures to protect your personal data. Our website is encrypted with SSL and hosted on secure servers. Access to your data is limited to authorised personnel only. All online transactions are handled via secure, reputable gateways.
Payment by Online Banking
For customers who choose to pay via online banking, please transfer your payment to the following account:
HWL Jewellery Trading Sdn Bhd
Public Bank Berhad – Account No: 3153533030
Kindly retain the transaction receipt and share it with us for verification.
Use of Cookies
We use cookies to personalise your experience, analyse site traffic, and improve our services. These cookies help us remember your preferences and track activity. You can disable cookies via your browser settings, but some website functions may not work as intended.
Third-Party Links
Our website may contain links to third-party platforms such as payment pages or social media. We are not responsible for the privacy practices or content on those external websites.
Children's Privacy
Our services are not designed for individuals under the age of 13. We do not knowingly collect data from minors. If such information is inadvertently collected, it will be deleted as soon as possible.
Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our services, technology, or legal requirements. Any updates will be posted on this page with the revised date.
Contact Us
If you have any questions or concerns about your personal data or this Privacy Policy, please reach out to CERA Jewels Customer Support through WhatsApp, email, or the contact form on our website. Your trust means everything to us.